Southwest Airlines Gouge

Format: In Person (Dallas, TX) Sections: HR, Logbook Review, SBQ (Scenario-Based Questions) Dress: Suit, tie recommended - maybe save the American Flag tie until IOE. Have ready: Tabbed logbook, resume, total times, checkride info, availability date.

Tips for every stage:

• Be relaxed, friendly, and professional.

• They are genuinely rooting for you, they want you to succeed.

• Small talk is part of the process; be personable.

Logbook Review

Southwest will verify your experience in a casual conversation, often with a captain you’ll get along with.

Know:

• Total Time, XC, PIC, Night, Instrument, Multi

• 90-day / 12-month totals

• Monthly averages

• Checkride failures

HR

Often paired with a captain and HR representative. Focus is on cultural fit, teamwork, and Southwest’s core values. Keep answers concise but reflective.

Typical Questions:

• “Why Southwest?” / “Why Southwest now?”

• “What will you bring to Southwest?”

• “What makes a good first officer?” / “What makes a good captain?”

• TMAT (Tell Me About a Time) examples: conflict with a coworker, provided excellent service, failed as a leader, most proud moment, mistake you’ve made, reprimanding a pilot, best day in aviation.

• “If you could change one thing about your organization, what would it be?”

Tips:

• Use the START method (Situation, Task, Action, Result, Takeaway) for TMATs.

• Be honest, but always focus on reflection and learning.

• Show that you align with Southwest’s core values: Warrior Spirit, Servant’s Heart, Fun-LUVing Attitude. Give real examples.

Scenario-Based Questions (SBQ)

Southwest’s SBQs are designed to be difficult, where there are not clear correct answer. They are evaluating your decision-making, ADM (Aeronautical Decision Making), CRM, and communication skills.

Expect:

• Short flight scenarios (e.g., DAL-LAX, PHX-MDW).

• Cabin pressure malfunctions, weather diversions, fuel issues, or other operational problems.

• You may be the Captain or First Officer, so be ready to lead or support.

Scenario Examples:

Weather Diversion: Long line of storms blocking destination, minimal fuel, alternate with marginal weather. Hold, divert, and coordinate with ATC/dispatch.

Tips:

• Keep communication clear and inclusive. Include your FO, dispatch, and ATC.

• Demonstrate sound decision-making under pressure.

• Debrief after every scenario, what went well, what could be improved, lessons learned.

Wrap-Up

• Keep answers concise and end confidently. Show enthusiasm for the culture and people at Southwest.

Overall: Southwest interviews are laid-back but thorough. They want to see authenticity, good decision-making, CRM skills, and cultural fit. Be yourself, stay relaxed, and enjoy the experience. Bring snacks, it can be a long day.